CUSTOMER SERVICE
For any information regarding reservations or stay/holiday packages, customers can contact the Baia Holiday booking center operators at the following numbers:
Italian: Tel +39 0365 520 682 – Fax +39 0365 520 690 – info@baiaholiday.it
Deutschland: Tel +49 (0)89 548 816 77 – Fax +49 (0)89 548 816 75 – info@baiaholiday.de
BOOKING CONDITIONS
We advise you to read with attention booking conditions:
Insured Holidays
The policy is filed at the headquarters of the company C.V.M.I. s.r.l., and the insurance conditions are detailed in the information note that will be delivered to all participants in our trips together with the other travel documents.
“BAIA HOLIDAY R-ASSICURA” with maximum flexibility without penalties and exclusions Booking Cancellation – Reason Covid19 Cancellation Assurance – for COVID19 reasons
In bookings confirmed by the opening date of the Camping Village and covered by the Safe Travel Guarantee, we guarantee, free of charge, the total amount paid by you, within the limits established, without penalties and exclusions. The guarantee allows you to use the total amount paid for a new booking to be made by 31.12.2022. In case of reimbursement with insurance, the amount of the deductible and the penalties applied are guaranteed without limits.
The guarantee is active:
A) up to the day of your arrival in case of cancellations resulting from the following COVID issues: • area of stay and / or residence identified as a risk area (orange or red zone alert issued by the reference authorities of the country of origin)
• closure of the booked facility
The value you paid (also through the use of vouchers) will be guaranteed based on the maximum covered by the Travel Safe Guarantee by issuing a voucher dedicated to you. For the naval ticket office, please refer to the conditions of the specific company.
Travel Safe Guarantee
We invite you to download and read the following documentation carefully
